Shipping policy

Thank you for choosing Ocean Deep Jewelry! Below are the terms of my shipping policy to ensure clarity and a smooth experience.

All orders are processed within 1–2 business days unless otherwise noted. During peak times, processing may take slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your package’s journey. If you have any questions about shipping times or delays after your package has been dispatched, I kindly ask that you contact the shipping carrier directly, as they are best equipped to assist with transit inquiries.

As a small business, I am not liable for any delayed, lost, stolen, or damaged packages, nor for packages delivered to an incorrect address. It is the customer’s responsibility to ensure that all shipping information provided at checkout is accurate. While I work with trusted carriers to deliver your order, delays or issues that arise during transit are beyond my control and are the shipping carrier's responsibility.

For international orders, customers may be subject to customs fees, taxes, or import duties upon delivery. These additional charges are the responsibility of the recipient and vary depending on the destination country. I recommend checking your local customs regulations for further information. Please note that international delivery times may be affected by customs clearance or other factors outside my influence.

I do not offer refunds or replacements for orders impacted by carrier-related issues, including loss or damage during transit. If you encounter any problems with your shipment, I encourage you to reach out to the carrier using the tracking information provided.

For any other questions or concerns, please feel free to contact me at support@oceandeepjewelry.com. Thank you for supporting my small business!