Frequently Asked Questions

How do I take care of my jewelry?

To keep your jewelry looking its best, avoid exposure to water, such as in the shower or ocean, and ensure it stays dry when not in use. Every order includes a care card with detailed instructions for maintaining your new jewelry, as well as a polishing cloth to help restore its shine over time.

How are orders packaged and shipped?

Enjoy FREE standard shipping on all orders across the USA, including all states and territories! Once your order is placed, I'll carefully package your jewelry within 1-2 business days, unless otherwise noted. All orders are shipped through USPS, with an estimated delivery time of 2–5 business days. Faster delivery options are also available at checkout.

Once your order is on its way, you’ll receive a confirmation email with tracking details so you can follow your package’s journey and estimated delivery date. Most packages arrive within 5 business days. For any questions about shipping times or delays after your package has been dispatched, I recommend reaching out to USPS directly, as they’re best equipped to assist with transit-related inquiries.

My full Shipping Policy can be found at https://oceandeepjewelry.com/policies/shipping-policy

How are the shells sourced?

All the shells used in my jewelry, including sunrise shells, are ethically sourced and found uninhabited. No living creatures are ever harmed in the process. This means every shell is sourced with care and respect for the ocean and its ecosystems.

When do new collections become available?

I release new collections whenever my school schedule gives me the time to create. Each piece is crafted with so much care and attention to detail that rushing just isn't an option. This dedication means that new collections are launched periodically.

Check out my Instagram @oceandeep_jewelry and sign up for my email list at the bottom of this page for updates on new collections and sneak peeks!

Find the perfect piece? I recommend using Shop Pay at checkout to complete your order promptly, as my pieces tend to go quickly once released.

What is your return policy?

Each piece of jewelry is lovingly handmade with care and attention to detail, making every creation unique. As a result, all sales are final.

Please make sure to confirm your correct sizing before placing your order. Additionally, please note that colors may vary slightly due to the settings of your screen. All photographs are taken to represent the items as accurately as possible. If you have any questions or require assistance before making a purchase, please email me at support@oceandeepjewelry.com

Thank you for understanding and supporting handmade artistry!

Where can I find you on social media?

You can find me on Instagram at https://www.instagram.com/oceandeep_jewelry/

Follow me for the latest updates on new releases. Once you've received your jewelry, feel free to share and tag me! I'd love to see how you make each piece your own!

How can I contact you?

If you have any questions, comments, or concerns, please feel free to contact me via email at support@oceandeepjewelry.com